⏱️ Order Processing Time

All boutique orders—including pure silk scarves, resort wear, accessories, and daily lifestyle items—undergo strict quality inspection before dispatch:

• Standard Processing: Orders are verified, packed, and fulfilled within 1–3 business days (excluding weekends and official holidays).
• Order Modifications: If you need to modify your shipping address or order items, please contact our support team within 12 hours of placing your order. Once a package is dispatched, addresses cannot be updated.

🚚 Shipping Rates & Delivery Estimates

We work with trusted global carriers to deliver your parcel swiftly and securely:

📦 Shipment Tracking & Delivery

Stay informed about every milestone of your delivery:

• Tracking Link: An automated dispatch email with your official carrier tracking number will be sent as soon as your package leaves our fulfillment center.
• Real-time Updates: You can trace your parcel in real-time on our Order Tracking page or directly via the carrier portal.
• Multi-item Shipments: To ensure fast delivery times, items sourced from different boutique workshops may occasionally arrive in separate parcels. You will receive unique tracking numbers for each package.

🌍 Customs, Duties & Taxes

For international orders outside the United States, shipments may be subject to import duties, customs taxes, and administrative fees levied by the destination country. These charges are determined by local authorities and are the responsibility of the recipient.

🛡️ Damaged or Missing Shipments

If your parcel arrives damaged or fails to deliver past the estimated timeline, please reach out to us within 7 business days of the expected delivery date. Please provide your order number and photographic evidence (for damaged goods) so we can issue an immediate replacement or full refund.