FAQ

Help & Guidance

Frequently Asked Questions

"Everything you need to know about our boutique collections, shipping perks, delicate garment care, and seamless shopping experience."

📦 Shipping & Delivery

Do you offer free shipping?
Yes! We are pleased to offer Free Standard Shipping on all orders over $50 within the United States. For orders under $50, flat-rate shipping options are calculated directly at checkout.
How long will my order take to arrive?
Orders are verified, packed, and dispatched within 1–3 business days. Standard US delivery typically arrives in 5–10 business days. International deliveries generally arrive within 7–14 business days depending on customs processing.
How do I track my shipment?
As soon as your package leaves our fulfillment center, you will receive an automatic email notification containing your official carrier tracking number. You can also paste your tracking code into our Order Tracking page to view real-time delivery milestones.

🌿 Product Details & Care Guide

How should I care for my 100% Pure Silk Scarf?
To preserve the delicate luster, butter-soft touch, and vibrant hand-painted prints:
  • Hand wash gently in cool water using a pH-neutral silk or delicate wash detergent.
  • Never twist or wring the fabric; press gently between a clean dry towel to absorb excess moisture.
  • Lay flat to air-dry in the shade. If necessary, iron on the lowest silk setting on the reverse side while still slightly damp.
How do I care for resort wear, sarongs, and swimwear?
Rinse swimwear immediately in cold tap water after exposure to saltwater or pool chlorine. Hand wash with mild detergent and lay flat to dry in the shade. Our printed sarongs and cover-ups can be machine washed in a protective mesh laundry bag on a gentle cycle.
What sizing is available for accessories and swimwear?
Most accessories—including our pure silk scarves, double pearl headbands, French claw clips, and bow socks—are designed in versatile One-Size formats. For swimwear (one-pieces and bikini sets), please consult the measurements on the product detail page or reach out to our concierge for styling advice.

🛡️ Returns & Client Guarantee

What is your return policy?
We offer a 30-day hassle-free return and exchange policy. All returned items must be unworn, unwashed, and in their original boutique packaging with tags attached. For swim pieces, protective hygiene seals must remain intact.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other standard encrypted payment methods available at checkout.

Have a question that wasn't answered here?

Our concierge team is here to assist with personalized recommendations, order support, and styling tips.

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