Company: BERLIN GLOBE LIMITED
Address: WORKSHOP 251 ON 3RD FLOOR, JOIN-IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG, HONG KONG
Email: service@belinglobe.com
Return policy
Client Satisfaction
Return & Refund Policy
"Your satisfaction is our utmost priority. We want you to feel confident and completely delighted with every boutique piece you select."
Step 01
Submit Request
Email our concierge at service@belinglobe.com with your order number and item details.
Step 02
Pack Items
Secure the unworn items in their original boutique packaging with tags and seals intact.
Step 03
Get Refunded
Once inspected, your refund is credited back to your original payment method in 3–5 business days.
🌿 Eligibility Criteria
To qualify for a full refund or exchange under our 30-day policy, returned items must comply with the following standards:
- Item Condition: Merchandise must be unused, unwashed, and free of stains, perfume scents, makeup marks, or alterations.
- Original Packaging: Items must be returned in their original packaging, including all attached tags, ribbons, and gift boxes.
- Swimwear & Intimates: For swimwear and resort separates, the original protective hygienic liner must be untouched and fully attached.
- Silk Accessories: Pure silk scarves and delicate headwear must be free from snags, pulls, or fabric distortion.
⚠️ Non-Returnable Items
For health, hygiene, and promotional reasons, certain items are exempt from standard returns:
- Opened beauty sponges, exfoliating mitts, soaps, lip balms, or skincare sets.
- Items marked as "Final Sale" or clearance promotional items.
- Gift cards or complimentary promotional gifts.
🛡️ Damaged, Defective, or Incorrect Items
We hand-inspect all orders prior to fulfillment. In the rare event that an item arrives damaged or incorrect:
- Contact us within 7 business days of delivery at service@belinglobe.com.
- Attach clear photos showing the defect, damage, or incorrect product along with your Order ID.
- We will promptly arrange a complimentary replacement or issue a full refund at no additional return cost to you.
📦 Return Shipping & Processing
Please note the following guidelines regarding return logistics:
- Standard Returns: Customers are responsible for return shipping postage unless the return is due to our error (defective, damaged, or wrong item sent).
- Trackable Service: We highly recommend using a trackable shipping service when returning items to ensure secure delivery.
- Inspection & Refund: Once received at our facility, returns are inspected within 2–3 business days. Approved refunds will be processed automatically to your original method of payment.